These General Terms and Conditions govern the relationship between Sellers and Consumers (customers) using the online store https://cafe-shop.eu to purchase goods. By clicking on an item, image, link (different from the General Terms and Conditions) or button located on the website https://cafe-shop.eu, you are deemed to accept or agree to the Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Legislation, as well as other regulations in force in the Republic of Bulgaria.

  1. DEFINITIONS

The “SELLER” is the website https://cafe-shop.eu , owned by «EUROPEAN COFFEE EXPERTS» Ltd., which serves as an online platform for the sale of goods. The Seller is the party with whom the Consumer enters into a distance sales contract for a specific product through the online store.

"CONSUMER" is any natural person with legal capacity who has agreed to these General Terms and Conditions for the purchase of the products offered through the online store.

"ONLINE STORE" is the website https://cafe-shop.eu, which operates as a virtual platform for offering goods for sale and for reaching an agreement between the SELLER and the CONSUMER for the order and purchase of a specific good (item).
“«EUROPEAN COFFEE EXPERTS» Ltd. is a commercial company registered under company number 130463286, with its registered office in Sofia, Bulgaria, at 4 Cherno More Street, ZIP code 1186. The company operates the online store, offers and sells goods through the store, and establishes these General Terms and Conditions under which the goods are sold. «EUROPEAN COFFEE EXPERTS» Ltd. reserves the full right to unilaterally modify the content of the website, as well as the methods of access to it.
"ORDER" is the request submitted by the Consumer to the online store for the purchase of one or more specific goods (items). The order is packaged and sent via a courier company to the predetermined address indicated by the Consumer in the order, after being approved via email or telephone. Approval via email is made by sending a confirmation email. Telephone approval is made after a call from an employee of the online store for confirmation.

"SALE CONTRACT" is the distance purchase and sale contract concluded through this online store between the Seller and the Consumer.

"COURIER" is a trader who physically delivers the purchased goods to an address specified by the Consumer and works in accordance with the requirements of the Postal Services Legislation.

"BROCHURE / NOTIFICATION" are electronic informational messages regarding goods sold in the online store during a specific period of time, which can be placed on the Website or sent via email to a Consumer.

  1. TERMS OF USE OF THE ONLINE STORE

2.1. Browsing the online store https://cafe-shop.eu is completely free and accessible from all over the world.

2.2. To make purchases from the online store https://cafe-shop.eu, registration with a password and email address (e-mail) or the recipient's name, email, phone number and delivery address is required. Registration is completely free and is done by filling out the registration form. The registered customer has the ability to use all the store's services.

2.3. The user must indicate the e-mail and password, personal data and shipping address.

2.4. «EUROPEAN COFFEE EXPERTS» Ltd. is a registered personal data controller within the meaning of the Personal Data Protection Act and is entitled to collect, process, and use users’ personal data for the purposes of operating the online store. The company undertakes to protect such personal data, not to use it for purposes other than those related to the store’s activities, and not to disclose it to third parties, except to Sellers within the store where necessary.

2.5. The online store https://cafe-shop.eu displays the price of each product, the main features and additional information intended to assist in making an informed choice when purchasing the product. Also, on each page of the presented product, https://cafe-shop.eu Consumers are given the opportunity to leave comments and ratings regarding the specific product.

2.6. All prices listed on the website are in euros, including VAT.

2.7. On the page on the right next to each product there is a “BUY” button. By clicking the “BUY” button, the selected product is added to the Consumer’s shopping cart. The contents of the cart are stored until the Consumer decides to proceed with the purchase of the goods. By clicking the “View Cart” button, the Consumer can view the contents of the virtual shopping cart, add new products or remove those he does not want. After clicking the “Proceed to Purchase” button, the customer’s details and shipping details are displayed. The order is completed by clicking the second button “Complete Order”.

  1. ORDERING GOODS

3.1. To place an order in the online store, the Consumer must declare:

3.1.1. valid email address,

3.1.2. full shipping and billing address;

3.1.3. contact information – name, telephone number.

3.2. The order is confirmed, that is, accepted, by clicking the second button "Complete order" - located below the order delivery details, which button appears after at least one product has been added to the cart and the first button "BUY" has been clicked.
3.3. If the order is successful, the Consumer receives confirmation of the order via e-mail to the e-mail address he has declared and to the mobile phone number he has registered. The confirmation email indicates the products ordered, the order number, the date and time of submission of the order. Confirmation by telephone is only made if additional information or clarifications regarding the order are required.

3.4. In the event that the ordered product is not available, an employee from the customer service department will notify the Consumer. If the Consumer does not wish to be replaced with another product (different type), the order may be canceled.

3.5. Orders in the online store https://cafe-shop.eu are accepted 24 hours a day, 7 days a week.

3.6 The working hours of the employees of the online store https://cafe-shop.eu are: Monday to Friday from 08:30 to 16:30.
Day off: Saturday and Sunday
3.7. Orders received without correct or incomplete Consumer (Buyer) details are cancelled if the Seller does not receive the complete details within 48 hours of placing the order. Such orders receive the status “REJECTED” due to inability to fulfill.

3.8. The Consumer may cancel an order without having to state the reasons for the cancellation.

3.9. Cancellation of an order can be done via email. For the cancellation to be valid, the Consumer must provide: the order number, name, email address and the total order.

  1. DELIVERY OF ORDERED PRODUCTS
    After submitting the order at https://cafe-shop.eu, the automated system of the online store informs the Consumer via email of the successful registration of the order.

4.2. Delivery is only made on orders that have been successfully accepted.

4.3. Delivery of ordered goods will not take place on Sundays and public holidays.

4.3.1. Normal delivery – within 4 (four) working days from the moment of order confirmation.

4.4. The Seller cooperates with the courier company "ACS Courier", with regular delivery hours from 9:00 to 17:30.

4.5. Delivery is made to the exact address declared by the Consumer (whether this is a home or business) or to a store of the company "ACS Courier" in the corresponding city.

4.6. Shipping prices are described…

4.7. Each shipment is insured and the insurance is at the Seller's expense.

4.8. If the Consumer does not ensure access and the conditions for the delivery of the goods to the specified address within the stipulated deadline or does not collect them on time from the "ACS Courier" store if he has made this choice, the Seller is relieved of the obligation to carry out the specific delivery.

  1. PAYMENT
    5.1. Payment for ordered products can be made in two separate or combined ways, and regardless of the selected payment method, the amount is the same and there are no additional fees for processing the payment.

5.1.1. By "cash on delivery" - payment in cash to the courier upon delivery.

5.1.2. By bank transfer (temporarily limited).

5.2. For each ordered product, the Consumer pays the amount announced in the online store at the time of the order. The price of any product may change dynamically.

  1. WITHDRAWAL FROM THE CONTRACT. RETURN OF PRODUCTS

6.1. The Consumer has the right to file a complaint or return the goods purchased from the online store within 14 days from the day of receipt.

6.2. Withdrawal from the contract may also be made before the courier upon delivery of the goods, if the goods are delivered after the deadline for reasons not attributable to the Consumer and not the result of force majeure.

6.3. In case of withdrawal from the contract, the Consumer is obliged to return the purchased goods in excellent commercial condition and with the label intact.

6.4. In the event of withdrawal from the contract, if the Consumer has paid for the goods, he will be refunded the amount paid for the returned goods to a bank account designated by him within 15 (fifteen) days of the return of the goods. The amounts will not be refunded until the Consumer returns the goods. If the goods are not returned within the period referred to in point 6.1, the withdrawal from the contract will not be effective.

6.5. A claim is made when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The discrepancy to what was agreed between the parties can be expressed as follows:
manufacturing defects of products,
identified product shortage,
sending the wrong product, different from the one ordered
damage to products during transport.
6.6. The claim may be submitted to «EUROPEAN COFFEE EXPERTS» Ltd. using the designated telephone number 0700 17 770, and at the same time the Consumer must return the goods within the 14-day period.

6.8. In the event of a claim, the Consumer may choose either to replace the specific product with the same one without defects or in another size, or to return the product with a refund of the amount paid. An employee of the online store may propose to replace the product with a completely different product, provided that the prices are equalized – either the Consumer pays the difference if the other product is more expensive, or two products are offered for the same price, or the Consumer is refunded the difference between the replaced and the new product, if the price of the new product is lower than the price paid by the Consumer.

6.9. The return of goods in cases other than manufacturing defects or damage during transport, is carried out under the following conditions:
Maintenance of good commercial appearance.
There are no damages caused by improper use.
Maintenance of the original packaging and label.
6.10. The return of goods, either in the event of withdrawal from the contract or in the event of a claim, can be made in the manner and to the address indicated on the receipt of the goods with which the Consumer received the order.

6.11. In case of replacement of goods, the transportation costs are borne by the Consumer in both directions, unless the replacement is due to the fault of the online store. In case the Customer wishes to exchange or return a product, this can be done with the courier company "ACS Courier".
In case there is no office of the courier company "ACS Courier" at the place of residence of the Consumer, he must contact the Seller at 0700 17 770 for further clarifications regarding the return of the goods.

  1. CONDITIONS FOR COPYING INFORMATION

7.1. All information published on the website https://cafe-shop.eu, including photographs and descriptions of items, is the property of "ENCO VENDING" Ltd. The online store gives the right to owners of other websites and users to publish links to the online store https://cafe-shop.eu

7.2. It is prohibited to copy texts from https://cafeshop.bg and place them on other websites and online stores without the written consent of "ENCO VENDING" Ltd. or to cite the source by placing the following text: Source: online coffee shop https://cafe-shop.eu and the online coffee shop https://cafeshop.bg must be a link to https://cafe-shop.eu

  1. RESPONSIBILITY

8.1. The Seller of the goods is responsible for defects in the goods, for the performance of the distance sales contract, as well as for the refund of the amounts paid. He is obliged to provide, together with the goods, information in printed form to assist the Consumer in exercising his rights.

8.2. «EUROPEAN COFFEE EXPERTS» Ltd. shall bear no liability toward third parties if any such party considers that the information published in the online store infringes copyright or other intellectual property rights.

  1. INFORMATION LEAFLETS AND NOTICES

9.1. When a Consumer registers in the online store by creating a Profile on the Website and accepting the General Terms and Conditions, they agree to receive newsletters and/or notifications from «EUROPEAN COFFEE EXPERTS» Ltd. via email and mobile phone, as well as messages regarding product orders and confirmations of changes to their account details.

9.2. The Consumer may opt out of receiving informational messages/or notifications to his/her email and mobile phone at any time:

9.2.1. By using the specially created Internet link contained in each newsletter and/or notification – the “unsubscribe” button.

9.2.2. By contacting «EUROPEAN COFFEE EXPERTS» Ltd. at the designated email address info@cafeshop.bg with an explicit request not to receive newsletters and/or notifications.

9.3. If, after refusing to receive information brochures and/or notifications, the Consumer places a new order, it is considered that he has again agreed to receive information brochures and/or notifications.

9.4. "ENCO VENDING" Ltd reserves the right to choose to whom it will send newsletters and/or notifications, as well as to remove from its database a Consumer who has given his consent to receive newsletters and/or notifications.

9.5. EUROPEAN COFFEE EXPERTS Ltd. shall include in its newsletters and/or notifications only advertising information related to the products offered for sale in the store.

  1. FEEDBACK

10.1. Κάθε Καταναλωτής μπορεί να έρθει σε επικοινωνία με την «EUROPEAN COFFEE EXPERTS» Ltd. προκειμένου να υποβάλει ερωτήσεις, να κάνει προτάσεις και να λάβει πληροφορίες.
Η επικοινωνία μπορεί να γίνει στις καθορισμένες διευθύνσεις ηλεκτρονικού ταχυδρομείου στον ιστότοπο, στον αριθμό τηλεφώνου 0700 17 770 και μέσω της φόρμας επικοινωνίας στην ενότητα “Επαφές”.

10.2. «EUROPEAN COFFEE EXPERTS» Ltd. is the administrator of the website and, respectively, of the reviews and discussion sections, and in performing this function may remove any obscene or offensive content that violates accepted standards of conduct and morality.
These General Terms and Conditions have been approved by the manager of «EUROPEAN COFFEE EXPERTS» Ltd., and their latest amendment was made on 18.03.2024.

  1. PERSONAL DATA PROTECTION POLICY

«EUROPEAN COFFEE EXPERTS» Ltd. is a commercial company registered under company number 130463286, with its registered office in Sofia, Bulgaria, at 4 Cherno More Street, ZIP code 1186, and processes information, including personal data.

This online store, https://cafe-shop.eu , is owned by «ENCO VENDING» Ltd. and operated by the Company in accordance with the provisions of the Personal Data Protection Act and the applicable legal framework, including, but not limited to, Regulation (EU) 2016/679 (“GDPR”).

This Policy is intended to inform you about the way we process your personal data as a data controller, as well as about your rights in this regard. «EUROPEAN COFFEE EXPERTS» Ltd. strives to provide accessible and useful products through its online store.

he protection of personal data is of utmost importance to us. «EUROPEAN COFFEE EXPERTS» Ltd. does not sell your data to other companies or individuals. If we share your data with third parties, these are our trusted partners who process the information on our behalf, following our instructions and applying strict standards for the protection of your personal data. Our goal is to be as clear, specific, and transparent as possible regarding the information we provide about the processing of your personal data

The personal data you provide to «EUROPEAN COFFEE EXPERTS» Ltd. will be used solely in connection with serving you as a customer, for processing and delivering orders, for communicating with you, and for providing information in the form of newsletters (newsletter subscriptions may be canceled at any time by contacting us and expressing such a request, or by following the unsubscribe instructions included in each newsletter email).

Each consumer profile and any order, as well as any data related to them, can be deleted upon explicit request of any Consumer. This can be done by sending an email to info@cafeshop.bg, in which the Consumer must state his/her wish to delete all personal data provided while using the website https://cafe-shop.eu

The personal data we require when creating an account and/or placing an order are: the recipient's first and last name, contact phone number, delivery address and email address to be informed about the current status of your order. This data is necessary to process each order and send it for delivery via a courier company. For this purpose, the data is provided to a courier company for the delivery of the order to the address you wish.

In the event of returning products paid for by cash on delivery, the refund will be made via bank transfer. For this purpose, the team of «EUROPEAN COFFEE EXPERTS» Ltd. will request the account holder’s name and the IBAN number of the bank account to which the customer wishes to receive the refunded amount.

As with most websites, we collect and use information recorded in our server logs. The information in the logs includes the time each visitor accessed https://cafe-shop.eu, the pages they visited, the browsers used to visit our website, information about internet service providers, and internet protocol addresses (IP addresses).

The website https://cafe-shop.eu uses so-called “cookies”. We use cookies in order to provide users with relevant, convenient, and personalized content. Cookies are small text files stored on your computer/device and used by your web browser. Cookies do not harm your device in any way, and you, as a user, may disable cookies directly through your browser and/or delete them at any time. If you disable cookies on your computer/device, you may not be able to use all the functions of our online store https://cafe-shop.eu properly.

In the registration form completed by the Consumer during account creation, https://cafe-shop.eu indicates whether the provision of the relevant information is mandatory or voluntary. By accepting these Terms of Use and the Privacy Policy of «EUROPEAN COFFEE EXPERTS» Ltd., the Consumer agrees that their personal data may be processed in the manner described therein.

"ENCO VENDING" Ltd. recommends that you maintain the confidentiality of the username and password with which you log in/use the website, in order to avoid unauthorized access through your account. In this way, any access/use of the website through the account (username and password) implies that you assume responsibility for all actions that will be taken while using this account.

«EUROPEAN COFFEE EXPERTS» Ltd. takes due care and is responsible for protecting the user’s personal data made available through the use, registration, and/or ordering on https://cafe-shop.eu , except in cases of force majeure, accidental events, or malicious actions by third parties. Personal data will be used solely in connection with customer service, order processing and delivery, communication with you, and the sending of information in the form of newsletters (newsletter subscriptions may be canceled at any time by contacting us and expressing such a request, or by following the unsubscribe instructions included in each newsletter email). «EUROPEAN COFFEE EXPERTS» Ltd. guarantees that your personal data will not be provided to third parties nor used for purposes other than those stated above.